DATA CONTROLLER
Thanyapura Phuket, along with its various divisions, operates as a unified entity under a shared data management policy. This arrangement allows us to efficiently manage customer data for reservations and administrative purposes. Thanyapura Phuket is the primary entity responsible for the processing of personal data collected through our services, including our website.
YOUR PERSONAL INFORMATION
At Thanyapura, we prioritize your privacy. Our policy is designed to explain transparently how we collect, use, transfer, and store your information, ensuring that it remains secure. We handle personal data strictly according to the EU’s GDPR regulations.
CONTACT INFORMATION
For any queries regarding your personal data, please contact us via email at [email protected], or you can write to us at Thanyapura Phuket, 120/1 Moo 7 Thepkasattri Road, Thalang, Phuket 83110, Thailand.
COLLECTION OF PERSONAL INFORMATION
What is personal information?
Personal information is any data that can identify an individual, such as names, contact details, and electronic identities like IP addresses, if they can be linked to natural persons.
How and what information do we collect?
We collect personal information directly from you when you book with us or interact with our services. This includes details necessary for booking accommodations and processing payments. For event bookings, we collect relevant information pertaining to the event you are participating in.
VIDEO SURVEILLANCE
For security, Thanyapura uses video surveillance in strategic public areas within the resort but ensures privacy in sensitive areas like restrooms or private rooms. The footage aids in safety monitoring and the investigation of any potential incidents.
PHOTO SHOOTING
We collaborate with photographers to capture sporting activities and events. Photos taken may also be used for marketing purposes across our digital platforms, with appropriate consent obtained from participants.
HOW WE USE YOUR PERSONAL INFORMATION
Legal Basis for Processing
We process your information primarily to fulfill our contractual obligations with you and comply with legal requirements. Your data may also be used for internal planning and service improvement based on legitimate interests unless overridden by your rights.
Marketing and Personalization
We utilize personal data for marketing related to your bookings and may personalize digital content based on your interactions, underpinned by our use of cookies.
DATA STORAGE AND TRANSFER
Data Storage Practices
We adhere to industry best practices, storing your personal information on secure cloud servers within the EU, managed under strict guidelines to ensure privacy and security.
Service Providers
Thanyapura engages various IT and service providers who may access necessary personal data to deliver services, such as payment processing or IT support, all under strict data processing agreements.
YOUR RIGHTS
Managing Your Data
You have the right to access, modify, or delete your personal information in our records. You can withdraw consent at any time, affecting future processing but not activities conducted under lawful processing.
Complaints
Should you have any concerns about how we handle your data, you can reach out to us directly or file a complaint with the relevant data protection authority.
For further information or to manage your preferences, please contact us at [email protected].